Privacy Policy

Introduction Welcome to Jet Rose. Protecting your privacy is a top priority for us. This Privacy Policy details how we collect, use, store, and safeguard your personal information when you use our website, mobile applications, and services. We ensure that your data is processed lawfully, fairly, and transparently, in compliance with the General Data Protection Regulation (GDPR) and the relevant protection laws.

Who We Are This Privacy Policy applies to PARTNAIR.ME, 10 rue de Penthievre, 75008 Paris, company registered in France, and Jet-Rose d.o.o. (LLC), 10/1, Trg Bozane Vucinic, 81000 Podgorica, company registered in Montenegro, both acting as Jet Rose. Throughout this policy, references to “we,” “us,” and “our” pertain to Jet Rose, while “you” refers to any individual using our services.

For any privacy-related inquiries, you can reach us at contact@jet-rose.com.

Types of Personal Data We Collect

We only collect the personal data necessary for providing our services, fulfilling legal obligations, and improving user experience. The information we process may include:

Identity and contact information: Full name, email address, phone number, mailing address, date of birth, nationality, and government-issued identification details (e.g., passport or ID number).
Financial details: Payment information, including credit/debit card details, billing address, transaction history, and bank account information for secure processing.
Travel-related information: Flight booking details, passenger names, passport numbers, visa information, frequent flyer numbers, luggage preferences, and special assistance or dietary requests.
Technical and usage data: Device information (such as IP addresses, browser type, operating system), access logs, geolocation data, session duration, and interactions with our digital platforms.
Marketing preferences: Communication preferences, consent records, and engagement with marketing campaigns or promotional offers.
Employment-related data: Job application details, professional experience, qualifications, references, and any supporting documentation submitted during the hiring process.

How We Collect Your Data

Your personal data may be obtained through various means, including:

Directly from you: When you book flights, create an account, make inquiries, or subscribe to updates.
Automated technologies: We use cookies and similar tracking technologies to analyze user behavior and improve our services.
Third-party sources: Business partners, airline operators, payment processors, and analytics providers may provide relevant data as needed.

For more details on our use of cookies, refer to our Cookie Policy.

Legal Basis for Processing Data

We process your personal information under the following legal grounds:

Performance of a contract: We process your personal data when it is necessary for the execution or performance of a contract with you, such as booking flights, processing payments, managing travel-related requests, and providing customer support.

Consent: In certain situations, we rely on your explicit consent to process your personal data, such as when you subscribe to our marketing communications, participate in surveys, or voluntarily provide additional information for personalized services. You have the right to withdraw your consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

Legitimate interests: We process personal data when it is necessary for our legitimate business interests, provided that such interests do not override your fundamental rights and freedoms. This includes enhancing our services, improving website performance, preventing fraud, analyzing user behavior for optimization, and ensuring network security.

Legal compliance: We may be required to process your personal data to fulfill legal and regulatory obligations, such as compliance with tax laws, fraud prevention measures, law enforcement requests, and national security requirements.

How We Use Your Personal Data

We use the collected data for the following purposes:

Facilitating flight bookings, transactions, and related services: Your personal data is required to process flight reservations, issue tickets, make changes to itineraries, and ensure seamless service delivery.

Providing customer support and responding to inquiries: We use your data to communicate with you regarding your reservations, assist with special requests, and handle complaints or feedback.

Sending notifications about your bookings and travel plans: We may send you emails, SMS, or app notifications with updates on your flights, schedule changes, boarding passes, and important travel alerts.

Personalizing your experience and improving our services: By analyzing your preferences and behavior, we can tailor our offers, enhance website navigation, and optimize our services.

Conducting marketing campaigns in line with your preferences: We may send promotional content, travel deals, newsletters, and loyalty program updates, provided you have given consent.

Ensuring security and fraud prevention: To protect our customers and business from fraudulent transactions, unauthorized access, and cyber threats, we use fraud detection mechanisms and identity verification measures.

Complying with legal and regulatory requirements: Your data may be processed to meet financial reporting, anti-money laundering laws, tax obligations, and any requests from law enforcement agencies.

Sharing Your Data with Third Parties

We do not sell personal data. However, we may share information with:

Airline operators and service providers: We share necessary personal information with airline partners, airport services, and ground transportation providers to ensure the smooth execution of your travel plans.

Financial institutions and payment processors: In order to facilitate secure transactions, we share relevant financial details with banks, payment gateways, and fraud detection services.

Regulatory bodies and law enforcement agencies: If legally required, we may disclose personal data to government authorities, customs offices, border security agencies, and legal enforcement entities.

IT service providers: Our website, mobile applications, and booking systems rely on cloud services, cybersecurity firms, and IT maintenance providers to ensure data integrity and security.

Legal, tax, and business consultants: We may share necessary personal information with external advisors, auditors, and legal representatives for compliance with corporate governance, tax obligations, and dispute resolution.

Your Rights Under Data Protection Laws

You have the following rights regarding your personal data:

Right of Access – You have the right to request information about whether we process your personal data and to receive a copy of the data we hold about you. This request may include:

The purposes for which we process your data. The categories of personal data being processed.

The third parties to whom your data has been disclosed or will be disclosed. The period for which we store your data. The source of the data, if we did not collect it directly from you. You can submit a request for access by contacting us using the contact details provided.

Right to Rectification – If your personal data is inaccurate, incomplete, or outdated, you have the right to request its correction. This includes: Updating your contact information (e.g., email address, phone number). Correcting any errors in your personal data. Completing any missing information. In some cases, we may require verification before updating your details.

Right to Erasure (“Right to Be Forgotten”) – You may request the deletion of your personal data under the following conditions: The data is no longer necessary for the purpose for which it was collected. You withdraw your consent, and there is no other legal basis for processing. You object to processing, and there are no overriding legitimate grounds for continuing it. The data has been processed unlawfully. The data must be erased to comply with legal obligations. However, certain legal obligations may require us to retain some data (e.g., for tax or legal purposes).

Right to Restrict Processing – You have the right to request a restriction on the processing of your data in specific situations: If you contest the accuracy of the data (processing may be restricted until accuracy is verified). If processing is unlawful, but you do not wish for the data to be deleted. If we no longer need the data, but you require it for legal claims. If you have objected to processing, and we are assessing whether our legitimate grounds override your rights. During the restriction period, your data will only be stored and not processed further without your consent, except in specific legal circumstances.

Right to Object – If we process your data based on legitimate interests, you have the right to object to such processing. If your data is used for direct marketing purposes, you have an absolute right to object, and we will immediately stop processing your data for these purposes. In other cases, we will cease processing unless we demonstrate compelling legitimate grounds that override your rights and freedoms.

Right to Data Portability – You have the right to request that we provide your personal data in a structured, commonly used, machine-readable format and transfer it to another data controller under the following conditions: The processing is based on your consent or a contract. The processing is carried out by automated means. Where technically feasible, we can transfer your data directly to another service provider upon your request.

Right to Withdraw Consent – If you have given consent for the processing of your data (e.g., for marketing purposes), you have the right to withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. If you withdraw consent, we may no longer be able to provide certain services to you.

To exercise these rights, contact us at contact@jet-rose.com