Jet Rose General Terms and Conditions

These General Terms and Conditions apply to the services provided under the commercial brand “Jet-Rose,” which may refer to either PARTNAIR.ME, 10 rue de Penthievre, 75008 Paris, a company registered in France, or Jet-Rose d.o.o. (LLC), 10/1, Trg Bozane Vucinic, 81000 Podgorica, a company registered in Montenegro, depending on the specific case. Jet-Rose acts exclusively as a broker in arranging charter flights with licensed air carriers and is not a contracting air carrier under any circumstance.

By accessing and using this website, you, as the Charterer, confirm that your actions are undertaken exclusively for the purpose of submitting lawful and genuine requests for charter flight brokerage services. Your access and use of the Jet-Rose platform shall be governed entirely by these General Terms and Conditions, which remain subject to change at Jet-Rose’s sole discretion. Any continued use of the platform following such modifications shall be deemed an express acceptance of the General Terms and Conditions in their most current version.

Definitions

For the purposes of these General Terms and Conditions, the following definitions shall apply:

  • “Jet-Rose” refers to the commercial brand under which either PARTNAIR.ME, a company registered in France, or Jet-Rose d.o.o. (LLC), a company registered in Montenegro, operates as an independent charter broker.
  • “Charterer” refers to any person or entity submitting a request for air charter services through Jet-Rose and on whose behalf a charter flight may be arranged.
  • “Airline” means the licensed air carrier selected to perform the requested charter flight.
  • “Charter Request” or “Request” refers to the inquiry submitted by the Charterer for the arrangement of a specific charter flight.
  • “Offer” refers to the commercial terms proposed to the Charterer following a Request, based on availability from one or more Airlines.
  • “Air Transport Contract” refers to the final agreement for the performance of the flight, concluded between the Charterer and the selected Airline, and if applicable, signed by Jet-Rose on behalf of the Charterer.
  • “Air Brokerage Agreement” refers to the agreement concluded between Jet-Rose and the Charterer based on an accepted Offer, which includes the essential flight details and incorporates these General Terms and Conditions.

  1. Subject of the General Terms and Conditions – Nature of Brokerage Services

By using this website, you acknowledge and agree that Jet-Rose provides brokerage services consisting of actively searching for and connecting you with a suitable Airline in order to arrange charter flights for the transportation of passengers and/or cargo, according to your specific needs and requirements. Jet-Rose only acts as an intermediary between the Airlines and the Charterers.

You, as the Charterer, initiate the process by submitting a Charter Request to Jet-Rose regarding your desired charter flight. Based on the information you provide, Jet-Rose endeavors to identify Airlines that have available capacity and operate aircraft that are duly licensed and authorized to perform the requested type of transportation in accordance with applicable aviation laws and regulations.

Once a suitable Offer is confirmed by you, you expressly instruct and authorize Jet-Rose to submit an irrevocable reservation request to the selected Airline, containing the details specified in the confirmed Offer. Additionally, if necessary, you authorize Jet-Rose to conclude, on your behalf and for your account, an Air Transport Contract with the selected Airline, in accordance with the terms of the confirmed Offer, once the reservation has been accepted and confirmed by the Airline.

Jet-Rose, as an intermediary, acts exclusively as your broker and agent within the meaning of a business mandate and does not assume the role of an Airline. You acknowledge and accept that Jet-Rose neither owns nor operates any aircraft, nor does Jet-Rose have the ability to alter or influence the standard terms and conditions of the flights, typically predetermined by the Airline.

By accepting the Offer, you expressly declare that you accept the terms of carriage as stipulated by the Airline in its Air Transport Contract and in its General Terms and Conditions, acknowledging that Jet-Rose has no responsibility whatsoever for their performance.

You understand and agree that you are the sole contractual party to the Air Transport Contract concluded with the Airline, and that all rights, obligations, risks, and responsibilities arising out of or in connection with the execution of the flight exist solely between you and the selected Airline.

All bookings of charter flight services through Jet-Rose are subject to the conclusion of an Air Brokerage Agreement between you, as the Charterer, and Jet-Rose. No content made available on the Jet-Rose platform, including any responses to your requests, shall be construed as a binding offer, nor shall any request submitted by you constitute an obligation for Jet-Rose to enter into a contract. Jet-Rose reserves the right to decline any request or refuse to provide its services to any person or entity, at its sole discretion and without obligation to justify.

  1. Exclusive Contact between You and Jet-Rose

In order to ensure the proper execution of the brokerage services described above and the successful management of the Air Transport Contract concluded on your behalf, you acknowledge and agree that Jet-Rose will remain your exclusive and principal point of contact throughout the entire process.

You expressly accept that Jet-Rose acts as a contracting party on your behalf under these General Terms and Conditions and as your direct intermediary with the selected Airline, which is essential for coordinating all aspects of the service and the air transport. For this reason, you must refrain from establishing any direct communication or entering into any independent dealings with the Airline, control authorities, airport operators, ground handling agents, or any other third parties involved in the management or performance of the services or the Air Transport Contract.

Maintaining Jet-Rose as your sole contact ensures efficient communication and protects the coordination of the flight operation. Any unauthorized direct contacts may jeopardize the execution of the services and may release Jet-Rose from obligations arising from these General Terms and Conditions. Furthermore, if such unauthorized dealings cause any damage, loss, or additional costs to Jet-Rose, you shall be liable to indemnify Jet-Rose fully for any such damage incurred.

  1. Jet-Rose Additional Services

For each confirmed Offer, Jet-Rose not only brokers the conclusion of the Air Transport Contract on your behalf but also provides various services to prepare, execute, and manage the air transport operation.

In particular, Jet-Rose provides the following services:

Jet-Rose correspondent: Jet-Rose assigns a correspondent to execute and manage these General Terms and Conditions, and the Air Transport Contract concluded on this basis. The correspondent provides you with any necessary assistance regarding the performance and management of the flight.

Permanent open line: Jet-Rose ensures that, within a reasonable time before and after the operation, a permanently open telephone line is available for you to contact a Jet-Rose team member knowledgeable about these General Terms and Conditions, the Air Transport Contract, and the operational aspects of the flight.

Provision of a Jet-Rose flight assistant: Upon your direct request and provided that you finance this service, Jet-Rose gives you or your end customers a flight assistant responsible for assisting at airports and, if specifically agreed, during the flight. If you do not finance this service, Jet-Rose has no obligation to provide it, although it may do so voluntarily.

Charterer information: Jet-Rose maintains regular contact with the Airline performing the flight. If a delay affects the performance of the flight or if the flight cannot take place, Jet-Rose informs you as soon as reasonably possible and, upon your authorization, informs your end customers as well.

Assistance in the event of delays: If a delay attributable to the Airline affects the performance of the flight, Jet-Rose may advise you or your end customers to assert their rights against the Airline under European regulations and applicable law.

Assistance in the event of flight cancellation: If the Airline with which Jet-Rose concluded the Air Transport Contract on your behalf cannot perform the flight, Jet-Rose endeavors to find and arrange a suitable replacement flight.

Additional services: Jet-Rose may provide optional services related to or arising from the agreed brokerage services.

You expressly authorize Jet-Rose, including the assigned correspondent and flight assistant, where applicable, to take all necessary actions for the performance and management of the flight. You also authorize Jet-Rose to arrange, book, and manage a replacement flight where essential and to make urgent decisions on your behalf if you cannot be contacted promptly or if immediate action is required to ensure proper flight execution.

By taking any of the above actions, Jet-Rose does not assume any additional liability under these General Terms and Conditions or in connection with the operation of the flight.

  1. Charterer Obligations

You are fully responsible for ensuring the following:

  • You review and comply with the Airline’s General Terms and Conditions before the scheduled flight departure and ensure that all passengers traveling under your booking are made aware of them.
  • You ensure that all passengers fulfill entry requirements of the destination country, including holding valid identity documents and all other legally required documentation such as visas, customs forms, vaccination or test certificates, or any other necessary papers.
  • You ensure timely arrival of all passengers and baggage at the airport check-in counter.
  • You ensure that all passengers follow the instructions of airport personnel, the aircraft crew, and the Jet-Rose flight assistant, if applicable.

You shall be liable for all damages, additional charges, penalties, or compensations imposed by the Airline or airport authorities resulting from:

  • Any breach of these General Terms and Conditions or of the Air Transport Contract concluded on your behalf;
  • Delays or cancellations resulting from your or passengers’ failure to fulfill any of the obligations listed above;
  • Any additional costs, which you are required to pay immediately upon notification, including but not limited to:

– Fuel surcharges, as set out in the Air Brokerage Agreement;
– Passenger taxes not included in the Air Brokerage Agreement;
– Insurance increases if imposed by the Airline’s insurer between conclusion and performance of the Air Transport Contract;
– Late payment charges in case of failure to respect agreed payment terms, including any interest or penalties incurred by Jet-Rose or the Airline.

You are also responsible for any other expenses related to or arising from the Air Transport Contract, whether foreseeable or not at the time of conclusion.

  1. Limitation of Liability of Jet-Rose

Jet-Rose is liable only for the obligations defined under the Air Brokerage Agreement and these General Terms and Conditions, particularly the brokerage activities described in Section 1 and the additional services in Section 3.

Jet-Rose shall not be liable for any damage, costs, or losses arising from the performance of services under these General Terms and Conditions except in the case of gross negligence or willful misconduct. Jet-Rose is not an Airline and has no responsibility for flight performance, damage to aircraft, passengers, baggage, or third parties. Insurance obligations lie solely with the Airline.

Jet-Rose shall not be liable for any claims by the Airline against you or against Jet-Rose acting in your name under the Air Transport Contract, nor for any claims you may raise against the Airline. Jet-Rose shall not be held liable for compensation claims, including those under EU Regulation 261/2004.

This limitation applies equally to Jet-Rose’s agents or representatives.

If Jet-Rose receives any such claim, you agree to assume full responsibility, regardless of whether liability arises from your or your end customer’s conduct.

  1. Remuneration, Price Revision, and Terms of Payment

You agree to pay the full price stated in the Offer and the Air Brokerage Agreement, exclusive of VAT unless legally applicable.

You must pay all applicable taxes and charges as detailed in the Air Brokerage Agreement.

You accept that price adjustments resulting from currency fluctuation, fuel surcharges, increased airport or security charges, or new taxes beyond Jet-Rose’s control will be passed on to you at cost.

The Airline is not obliged to delay departure for reasons attributable to you or your passengers. The Airline may cancel the flight and charge you as if you had canceled on the day of the delay. Additional demurrage or penalty fees may apply.

If the Airline incurs operational costs beyond its control after concluding the Air Transport Contract, you agree to cover these costs, either directly or via Jet-Rose.

  1. Waiver and Termination Rights

If the Airline does not confirm the reservation in accordance with the Air Transport Contract or legal requirements, Jet-Rose may terminate the contractual relationship. In such a case, both parties are released from obligations, including payment.

You may terminate the Air Brokerage Agreement at any time before flight performance, provided the flight is not cancelled due to your fault, and the termination does not result in financial obligations toward the Airline or Jet-Rose. If your termination entails financial obligations toward Jet-Rose or the Airline, these must be fully settled before the termination is considered effective.

Written termination is effective once confirmed by Jet-Rose. Notices received after 4:00 p.m. or on non-working days shall be deemed received the following working day. Jet-Rose is not obligated to accept termination notices via email unless sent to: info@jet-rose.com.

If you terminate the Air Brokerage Agreement, Jet-Rose is released from any further obligations. Depending on the timing of termination, you may still be liable for cancellation fees under the Offer or Air Brokerage Agreement.

Either party may terminate for just cause. Jet-Rose may terminate without prior notice if you fail to make payment in accordance with Section 6. Cancellation fees apply as stated in the Air Brokerage Agreement.

  1. Final Provisions

Any amendment or supplement to the Air Brokerage Agreement must be made in writing and signed by authorized representatives of both parties.

Should any provision of the Air Brokerage Agreement or these Genera Terms and Conditions be held invalid or unenforceable, all other provisions shall remain unaffected. The invalid provision shall be replaced with one that reflects the parties’ original intent as closely as possible.

These General Terms and Conditions are governed by the laws of Montenegro and France. You agree that the courts of the country where the Jet-Rose entity you have contracted with is registered — either Montenegro or France — shall have exclusive jurisdiction over any disputes arising from or relating to the Air Brokerage Agreement or these General Terms and Conditions.

Confirmation

I confirm that I have read, understood, and agree to the Jet-Rose General Terms and Conditions. I acknowledge that Jet-Rose acts solely as a broker (intermediary) and that I, as the Charterer, am the sole contractual party to the Air Transport Contract concluded with the selected Airline.